Frequently Asked Questions
Everything you need to know about your Carlyle wardrobe experience.
What is the standard shipping timeframe for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like undergarments and earrings are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment dimensions to ensure a perfect fit.
Which payment methods do you accept?
Carlyle Nutritionals accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat or email.
How should I care for my Carlyle garments?
To maintain the quality of your clothing, we recommend following the specific care instructions on the inner label. Generally, we suggest washing in cold water and air drying to prevent shrinkage.